Privacy Policy
Effective July 9, 2026
This policy explains what HaulShare Inc. collects when you use haulshare.co, book a pickup, chat with us, or subscribe to HaulShare Chat — and what we do with it. The short version: we collect what we need to run your job or your subscription, we share it only with the people and processors who make that happen, and we never sell it.
1. What we collect
Booking a pickup:your name, email, phone number, service address, what you're getting rid of, photos you choose to upload, and your chat conversation with our assistant.
Paying: payments run through Stripe. Card numbers go directly to Stripe and never touch our servers; we keep the payment status and amount.
HaulShare Chat subscribers:your business details, the knowledge you configure your assistant with, your customers' conversations with your assistant, and the leads it captures on your behalf.
Hauling partner applicants: business and contact details, identity documents, W-9, insurance certificates, and your signed agreement, kept for compliance with our contractor agreement.
2. How we use it
To price and fulfill your job, coordinate the crew, send you transactional texts and emails about it, process payments, prevent fraud and abuse, and improve the service. Subscribers' data is used to run their assistant and dashboard.
3. AI processing
Our chat, photo estimates, and text responses are generated with AI. Your messages and uploaded photos are processed by our AI provider solely to produce those responses; under our agreement they are not used to train AI models.
4. Who we share it with
Your assigned hauling partner gets what the crew needs: your name, address, phone, job details, and your photos. Service providers that run our platform: Stripe (payments), Twilio (text messages), Resend (email), Vercel (hosting), Neon (database), and our AI provider. Each receives only what its function requires. We also disclose information if the law requires it. We do not sell personal information, and we do not share it for third-party advertising.
5. Text messages
Booking or opting in on our forms consents to transactional texts about your service. Message frequency varies. Message and data rates may apply. Reply STOP any time to stop receiving them, or HELP for help. Consent to texts is never a condition of purchase — call 703-921-HAUL if you prefer the phone.
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes. Text messaging originator opt-in data and consent will not be shared with any third parties, excluding the aggregators and providers of the text message services that deliver our messages.
6. Cookies
We use a single session cookie to keep logged-in users (haulers, subscribers, admins) signed in. No advertising cookies, no cross-site tracking.
7. Retention and your choices
We keep booking and payment records as long as needed for taxes, disputes, and legal compliance. You can ask us to access, correct, or delete your personal information by emailing info@haulshare.co from the address on your account — we'll respond within 30 days, keeping only what the law requires us to retain.
8. Children
Our services are for adults arranging junk removal or running a business. They are not directed to children under 16, and we do not knowingly collect their information.
9. Changes and contact
If this policy changes materially we'll post the update here with a new effective date. Questions or requests: info@haulshare.co or 703-921-HAUL. HaulShare Inc., P.O. Box 2035, Centreville, VA 20122.